Refund and Returns Policy
Effective Date: December 31, 2024

At Fresh Flex Hato, customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, our Refund and Returns Policy outlines your rights and the steps you can take to resolve your concerns.

Eligibility for Returns
To be eligible for a return, your item must:

  1. Be unused and in its original packaging.
  2. Include proof of purchase (e.g., receipt or order confirmation).
  3. Be returned within 30 days of receiving the product.

Certain items, such as perishable goods, customized products, and items marked as non-returnable, are exempt from returns.

Return Process

  1. Contact us at [email protected] with your order details.
  2. Our team will provide you with instructions for returning the item.
  3. Ship the item to our return address: 30 Walnut Dr, Brownstown, Pennsylvania (PA), 17508.

You are responsible for return shipping costs unless the item is defective or the return is due to our error.

Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 7-10 business days. Please note that shipping costs are non-refundable.

Exchanges
Exchanges are only available for defective or damaged items. If you need to exchange an item, contact us at [email protected].

Late or Missing Refunds
If you haven’t received your refund, first check your bank account or contact your credit card company. If the issue persists, contact us at [email protected] for assistance.

Non-Returnable Items
The following items cannot be returned:

  • Gift cards.
  • Final sale items.
  • Perishable or customized goods.

Changes to This Policy
We reserve the right to modify this Refund and Returns Policy at any time. Updates will be posted on this page with the latest effective date.

Contact Us
For questions about this policy or assistance with a return, please reach out:

  • Address: 30 Walnut Dr, Brownstown, Pennsylvania (PA), 17508
  • Phone: (717) 656-8482
  • Email: [email protected]