Delivery Policy
Effective Date: December 31, 2024
At Fresh Flex Hato, we are committed to ensuring a seamless delivery experience for our customers. This Delivery Policy outlines how we process, ship, and deliver orders placed on our website, https://freshflexhato.net/. By placing an order with us, you agree to the terms outlined below.
Shipping Destinations
We currently ship to most locations within the United States. If you are located outside the United States, please contact us at [email protected] to inquire about international shipping availability. Shipping restrictions may apply to certain regions due to logistical or regulatory reasons.
Shipping Methods and Delivery Times
We offer a variety of shipping options to meet your needs. During checkout, you will be able to select your preferred shipping method based on the estimated delivery time and cost. Standard shipping typically takes 5-7 business days, while expedited shipping options may take 2-3 business days. Please note that delivery times are estimates and may vary based on factors such as weather conditions, carrier delays, or order processing time.
Order Processing
Orders are processed within 1-2 business days after payment is successfully received. Orders placed on weekends or holidays will be processed on the next business day. You will receive an order confirmation email with your tracking information once your order has been shipped.
Shipping Costs
Shipping costs are calculated based on the weight, dimensions, and destination of your order. The total shipping cost will be displayed at checkout before completing your purchase. Occasionally, promotional offers may include free shipping on qualifying orders.
Tracking Your Order
Once your order has been shipped, you will receive an email containing the tracking number and a link to the carrier’s website. You can use this information to monitor your shipment’s progress.
Failed Deliveries and Incorrect Addresses
It is the customer’s responsibility to provide an accurate and complete shipping address. Fresh Flex Hato is not responsible for delays or additional costs resulting from incorrect or incomplete addresses. In the event of a failed delivery, please contact us immediately at [email protected] for assistance.
Damaged or Lost Packages
If your order arrives damaged or is lost during transit, please notify us within 7 days of the expected delivery date. We will work with the carrier to resolve the issue and, if necessary, provide a replacement or refund.
Changes to This Policy
We reserve the right to update or modify this Delivery Policy at any time. Changes will be posted on this page with the updated effective date.
Contact Us
For questions or concerns regarding our Delivery Policy, contact us:
- Address: 30 Walnut Dr, Brownstown, Pennsylvania (PA), 17508
- Phone: (717) 656-8482
- Email: [email protected]