Payment Policy
Effective Date: December 31, 2024
At Fresh Flex Hato, we aim to provide a secure and straightforward payment process for our customers. This Payment Policy outlines the accepted payment methods, processing times, and related terms for purchases made on our website, https://freshflexhato.net/. By completing a transaction with us, you agree to the terms outlined below.
Accepted Payment Methods
We accept the following payment methods to ensure convenience and flexibility for our customers:
- Credit/Debit Cards: Visa, Mastercard, American Express, and Discover.
- Digital Wallets: PayPal and Apple Pay.
- Bank Transfers: Available upon request for large orders.
All payments are processed in USD. International customers are responsible for any currency conversion fees or exchange rate fluctuations applied by their payment provider.
Payment Security
Your payment information is handled securely through industry-standard encryption protocols. We do not store credit card information on our servers. Third-party payment processors comply with PCI DSS standards to ensure the highest level of payment security.
Order Confirmation
Once your payment is successfully processed, you will receive an email confirmation with your order details. If you do not receive this email within 24 hours, please contact us at [email protected].
Payment Issues
If a payment is declined or fails, you will be notified during checkout. Common reasons for payment failure include insufficient funds, incorrect billing information, or security verification issues. If you experience difficulties, please verify your payment details or contact your financial institution.
Taxes and Fees
Applicable sales tax is calculated based on your shipping address and displayed at checkout. Customers are responsible for any additional fees, such as customs duties or transaction fees, depending on their location and payment method.
Refunds and Adjustments
In the event of a canceled order or approved refund, payments will be reimbursed to the original payment method. Refund processing times may vary based on the payment provider but generally take 5-10 business days. Please refer to our Refund and Returns Policy for detailed information.
Recurring Payments
If your purchase involves a subscription or recurring payment plan, the terms and conditions will be clearly outlined at checkout. You are responsible for ensuring that your payment method remains active for scheduled payments.
Disputes and Chargebacks
We encourage customers to contact us directly at [email protected] to resolve any issues before initiating a chargeback. Chargebacks may delay resolution and could lead to account suspension if found unwarranted.
Changes to This Policy
We reserve the right to update or modify this Payment Policy at any time. Changes will be posted on this page with the updated effective date.
Contact Us
For questions or concerns regarding our Payment Policy, contact us:
- Address: 30 Walnut Dr, Brownstown, Pennsylvania (PA), 17508
- Phone: (717) 656-8482
- Email: [email protected]